Frequently Asked Questions
Frequently Asked Questions
We know searching for the right item can sometimes be tricky, so we’ve put together answers to some of the most common issues our customers face. Whether you’re looking for a specific product, need help with shipping, or have general questions, we’re here to help!
Q: I can’t find crucifixes on your website.
A: If you're having trouble locating crucifixes, try searching for “crucifix” instead of "crucifixes." Singular search terms often return more accurate results. Also, check out the Religious Items or Giftware sections in the menu to browse related items.
Q: I’m having trouble finding what I need using the search bar. What should I do?
A: If your search doesn’t return the results you expect, try the following steps:
- Browse the Categories: Use the menu on the left side of the screen. Click on the plus (+) signs to expand the categories and see more options. You may find what you're looking for listed under a broader category.
- Use Broader Terms: Start with more general terms like "Bible," "rosary," or "wine," then refine your search based on what appears.
- Expand Your Search: If you’re looking for a specific brand or variation, consider removing filters such as size or color to broaden the results.
Q: I can't find a particular Bible edition or translation.
A: We carry a wide range of Bibles, including many different editions and translations. If you can’t find a specific one:
- Try searching by the ISBN number if you have it.
- Look under the Bibles section in the menu and browse by language or edition type.
- If it’s not available on our site, feel free to contact us directly—we may be able to order it for you or provide recommendations.
Q: How do I find church supplies like candles, altar bread, or wine?
A: Our church supplies are categorized to make searching easy:
- Check the Church Supplies category for items like altar candles, wine, or bread.
- Use specific search terms like "altar candle," "altar wine," or "communion bread" for targeted results.
Q: Do you sell bulk quantities of religious items for schools or parishes?
A: Yes, we do! If you’re purchasing items in bulk for a school, parish, or organization, we can accommodate large orders for Bibles, religious materials, candles, church supplies and more. For bulk orders, feel free to contact us directly so we can help you get the best pricing and shipping options.
Q: What should I do if I have questions about shipping or delivery?
A: We calculate shipping costs manually to ensure you get the best rates. Here’s how our process works:
- Complete Your Order: At checkout, provide your payment info, but you won’t be charged immediately.
- Shipping Calculation: After reviewing your order, we compare courier options to find the cheapest rate for your location and what you’re ordering.
- Final Total & Payment: Once shipping is confirmed, we update your order and process your payment.
- If you’d prefer, we can confirm the shipping cost with you first before charging the order. Just let us know in the order notes!
Q: I’m unsure about ordering liquids. How do I proceed?
A: We understand the complexity of shipping certain items like liquid products (e.g., altar wine). Due to shipping restrictions, we handle these orders manually and ensure you get the best shipping solution. We’ll also absorb any irregular shipping costs to make sure you aren’t overcharged. If you have concerns, reach out to us for clarification before placing your order.
Q: Can I place an order without using the website?
A: Absolutely! You can place orders over the phone or by email if you prefer. We’re happy to assist with any special requests, bulk orders, or if you need personalized service. Just give us a call or send an email, and we’ll guide you through the process.
Q: What payment methods do you accept?
A: We accept most major credit cards and debit cards. If you visit our store we also accept cash or cheque. For returning priority clients, we also offer invoicing and account-based billing—contact us for details.
Still have questions?
We’re always here to help. If you’re unable to find the answers you need, feel free to reach out to our team via phone or email. We’ll be happy to assist you with product inquiries, order issues, or any other concerns!